How Amazon plans to fix its massive returns problem

Fatima Fokina

Amazon is handling a rapidly growing number of returns that are causing a massive problem for the e-commerce giant and the planet. A National Retail Federation survey found a record $761 billion of merchandise was returned to retailers in 2021. That amount surpasses what the U.S. spent on national defense […]

How Christian Smalls and Derrick Palmer Beat Amazon

Fatima Fokina

In the first dark days of the pandemic, as an Amazon worker named Christian Smalls planned a small, panicked walkout over safety conditions at the retailer’s only fulfillment center in New York City, the company quietly mobilized. Amazon formed a reaction team involving 10 departments, including its Global Intelligence Program, […]